DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth!
DRG is seeking a Director of Training & Leadership Development to partner with operations leadership and participate in cultivating a Great Place to Work. You’ll be energized by, and passionate about, working with a growth brand as we shape a best-in-class work environment. You’ll collaborate with Cross-Functional Teams and report directly to the Vice President of Human Resources.
The Director of Training provides Training & Development leadership for the DRG Brand. The position's focus is on leading the training function for the brand and partnering with Operations on executing key training initiatives. This position will build a business partnership to ensure alignment between field training and operations. This position also partners closely with Support Center partners as needed.
This role is based in the Las Vegas, NV area. We are willing to discuss relocation assistance for the right candidate with the right experience.
Diversified Restaurant Group is a people first company!
We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!
Our CORE Values are simple:
· Respect
· Integrity
· Passion
· Accountability
· Commitment
· Teamwork
What will YOU do?
- Work closely with Ops leaders, Field Training Coaches and HR Business Partners to assist in the identification of the training and development needs in the market
- Partner with Operations leaders to deliver development programs to address those needs - programs targeted at skill development, building bench, and ensuring appropriate pipeline of talent
- Partner with central HR/Development leadership to leverage content, tools and resources across the brands for content creation and delivery of all development programs
- Ensure that the career path is clear and laid out, and that the expectations along the way are well defined and attainable
- Participate in market meetings around performance and succession - solution for ongoing needs to increase market performance while continuing to build bench
- Play a heavy role in rollouts and integrations for the brand, ensuring programs and trainings are prioritized and executed in the most efficient way possible
- Partner with Ops regarding the execution of current training practices. Be a key influencer with the franchisor on all brand Training and Development priorities. Provide oversight to the Field Training Coaches on the below areas:
- New-hire training is executed consistently - tools are utilized and up to date and market compliance is high. Make recommendations for improvement when necessary.
- Provide thought leadership for MIT training program, ensure consistent execution and make changes and enhancements when necessary.
- Proactively become the market leader/trainer on current and new resources/systems.
- Consistent execution and oversight of the certification process for Certified Training Restaurants
- Ensure an adequate number of Brand Certified Training Restaurants and Franchisor National Certified Training Restaurants
- Maintain SERV Safe certification, coordinate and facilitate ServSafe classes as needed.
- Support of under performing stores - helping to build action plans to address areas of under performance
- Facilitation of development classes throughout the market - ensure classes are executed timely and consistently and according to plan.
- Serve as strategic thought partner and operator to both envision and deliver training programs that elevate our Manager and Employee skill, performance, engagement and morale
- Lead a team of 4-6 Trainers across multiple departments to successfully deliver programs that uplevel employee skill sets & knowledge
- Oversee overall design and delivery of our global onboarding programs to make sure all new hires are equipped with the knowledge, tools and information needed to get productive quickly
- Develop strong, proactive and collaborative working relationships across the organization
- Oversee all aspects of Learning & Development including Needs Assessment; Content Design; Program Management; Delivery; and Continuous Improvement
- Partner with the HR Business Partner team to coach Managers and Employees through various Employee Relations needs
- Evaluate, select and manage multiple LMS solutions to ensure we have amazing content delivered to the right people, at the right time, in a scalable, measurable, fun way that serves the needs of the business
- You have the ability to design or source the best content / message for the need -- spanning both Departmental/Function-specific training as well as Manager Training
- You design solutions with scalability in mind, adapting the delivery to the growing nature of the business -- combining in-person and virtual delivery, and tracking progress across multiple teams/locations
- Partner with People team to help define and implement strategies for creating an inclusive, high performing culture
Are you Qualified?
- Bachelor's degree (Business, HR, OD, etc) required.
- Master’s degree in Organizational Development preferred.
- Minimum 5 years related Training / OD experience (including designing and delivering content, preferably in similar role/environment with multi-units
- 5+ years of multi-unit restaurant management operational experience preferred
- Able to thrive in high-growth environments and an evolving startup atmosphere
- You are an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up
· In-depth understanding of the TB and Arby’s Brands and successful track record of implementating Taco Bell and/or Arby’s systems and processes is a plus
- ServSafe certification, Certified Hospitality Trainer (CHT), Professional in Human Resource, (PHR), Society for Human Resource Management (SHRM), Project Management, or other professional certificates preferred
- Ability to travel extensively (approximately 50% of your time)
- Valid home State driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate either their own personal or rented vehicle required
- Proficient in a variety of technology systems including MS Office 365, Excel, Word, PowerPoint, Outlook, E-restaurants, Adobe Suite, and able to adapt to new systems quickly
DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.