Overview:

 

Where: Samsung SES-L Retail Stores

Who: Experienced Retail Sales Associates

Job Title: Sales & Customer Experience Specialists

 

Samsung Electronics America and 2020 Companies have partnered to hire experienced Full-Time Sales Associates within the retail space.

 

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

 

As a Sales Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer like they are your last. You approach them with a timely authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player.

 

Some of your day-to-day tasks:

• Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products.
• Know the right questions to ask customers to give them a complete solution to their needs and concerns.
• Enhance the customer experience by assisting with their journey throughout the store.
• Manage the phone systems effectively and efficiently.
• Maintain merchandise display planogram standards.
• Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures.

What's in it for You?

• Competitive, weekly pay.
• Hourly pay starting at $18.00 + per hour and based on store location and candidate experience.
• Earn a bonus, paid quarterly.
• Eligible for benefits and time off.
• Exciting and innovative work environment.
• Achieving team goals.
• Learning with the best in class products.
• Work and average of 32+ hours per week.
• Flexible schedule during retail hours, weekends, plus weekdays.

Requirements:

• Technical Knowledge: Proficient in Android Hardware
• Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi
• Work nights, weekend, and holidays
• One year of retail experience
• High School Diploma or GED
• Video interview within 24 hours of screening
• Background check
• This position and potential offer of employment is contingent on your compliance with the customer’s requirement that all employees in this position be fully vaccinated against COVID-19, subject to our accommodation review process.

Not Required, but Preferable:

• Retail and mall experience a plus.
• Bilingual (Chinese/Korean/Spanish) speaking a plus

  Job Contact: sredmond@2020companies.com Duties and Responsibilities:

Job Description:

• Sell products and services in a retail store, kiosk, and/or event environments
• Maintain professional interaction with both customers and fellow employees
• Meet or exceed personal sales goals on a monthly basis
• Courteously welcome customers and offer assistance
• Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
• Advise customers by providing information on products and services
• Help customers make selections by building customer confidence
• Accurately document and report sales
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
• Responsible for submitting all paperwork completely and accurately

Performance Measurements:

• Regular and prompt attendance
• Meet established monthly/weekly sales quota/goals
• Customer/client satisfaction based on rejection percentage and substantiated complaints

Qualifications:

• High school diploma or equivalent required
• Six (6) months prior sales, retail, telecom or marketing experience
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to multi-task in a fast-paced, team environment
• Must be available to work evenings, weekends and holidays as needed
• Ability to maintain customer confidentiality